Terms & Conditions
By purchasing from us we accept full liability for any error in description. We guarantee each piece is made in the material referred to in its description and will offer a full refund at any point after purchase if this is proven to be untrue.
In addition, in purchasing from us you accept that products (due to their handmade nature) may vary slightly from that pictured and that the chains photographed may not be the same as those recieved.
Bespoke items cannot be returned. Earrings cannot be returned for hygiene reasons. If you are unhappy with the piece and wish to return an item for a refund, you must notify us via our contact form within 14 days of receipt of the parcel. Until the item reaches us, it remains the responsibility of the customer, we would recommend returning the item via an insured delivery channel to the value of the piece as we cannot be held responsible for returns that are lost in the post.
Items must be returned in perfect condition, unworn and inside all the original packaging. Once we receive the item, we will process a refund within 7 working days. We do not refund return postage costs. Please note your bank may have its own processing times which we cannot be responsible for.
Undelivered/ Damaged Goods
Our quality standards ensure that every piece leaves us at a high standard, however, we cannot be held personally responsible for the condition in which you receive the package, or if you do not recieve the package. In the rare event the items inside appear to be damaged or faulty please notify us within 48 hours of receiving your order, or if your order is not recieved inform us 13 days after dispatch, and we will work with you to file a claim for compensation with Royal Mail.
We are sorry we are unable to offer a direct refund in these cases but as we create all our products from raw materials and our materials are sourced from a variety of places to ensure enviromental sustainability, evidencing cost price for us is a very difficult operation and even if we could, we would only recieve a fraction of the sale price versus your full refund.